From my first visit to the Everett store to our most recent contact, Mike Tucker has been welcoming, extremely helpful, knowledgeable and responsive. When the tub that was first delivered was found to have had a defect, we contacted Mike, and he saw to it that the tub was thoroughly inspected, then replaced. He also connected us with two excellent technicians in addition to the person at Olympic who helped us work out an equitable solution for our inconvenience. Delivery and after-sale service/support was excellent as well. We are very pleased! Mike is a terrific representative for the company! Steve & Sandy Pearse, Langley, Whidbey Island