Bought a house with an existing Hot Springs spa, and David at the Seattle location was incredibly helpful, spending a half hour with me to walk me through my options for maintenance and updates and showing me key features and important details on similar models in the showroom. Olympic originally sold the spa to the previous homeowner, so he was able to provide all of the service history and answer all of my questions.

I'm in Hot Tub Heaven again. Our old tub died, I waited 2 yrs for the Sequim location to open. On opening weekend I ventured into the shop and met Kiel Busler.
We have an unique situation/location . Our old tub was recessed on a covered deck making the removal & installation a challenge. Kiel was able to help me select the best fit for my needs. He visited our site -took measurement and photos. When we encountered a few hiccups with delivery, Kiel was there to navigate through the "bumpy waters'" and get everything back on track. He's a great guy to work with- not one of those pushy sales guys trying to up-sale more than we needed. I highly recommend Kiel Busler Olympic Hot Tub

We were so lucky to work with David Bayless to get our first hot tub! He was attentive, knowledgeable, and generous with his time, both on the phone for consultation and over email, and even in person when he hand delivered a necessary item to our house to help with our tight schedule. David goes above and beyond, and because of him we were able to get our tub delivered and up and running on our desired deadline. We are ever so grateful to have had this kind of hand-holding and support during our entire hot tub buying process.